Knowledgeable people from day one
Your tickets go straight to specialists with Tier 2 and Tier 3 experience. No scripts and no long escalation chains, just people who know Microsoft inside out.
Reliable, knowledgeable care for your Microsoft cloud
We bring together Microsoft 365 applications (email, SharePoint, Teams and OneDrive), Power Platform (Power Apps and Power Automate), Dynamics 365 and Business Central, Microsoft Fabric, Microsoft Purview, Copilot and agentic AI, and Azure resources into a single support model, helping you achieve the outcomes your business depends on most.
Why Saueglobal
We know you come to us for technical expertise that helps you reach your organisational goals. We’ve designed, migrated and supported Microsoft platforms for government departments, the NHS, universities, manufacturers and professional services firms, as well as small businesses, so we know how your platform should behave and why it doesn’t.
Root cause, not repeat calls
Quality is at the heart of everything we do. Every significant incident gets a root cause analysis and a fix that stops it coming back, and fewer tickets each month is how we measure ourselves.
We prevent problems, not just fix them
Scheduled maintenance and continuous monitoring of your services, licences and security settings mean we act on warnings before your users notice a problem.
One partner, one joined-up experience
Technology often feels fragmented across separate services and suppliers. We bring the ideas, services and solutions that sit in silos together, under one service and one point of contact.
What we manage
Twelve service areas, each with monitoring, support, change management and monthly reporting.
Microsoft 365 and email
Tenant administration, Exchange Online and email migration, OneDrive, licensing and the user lifecycle.
Teams and cloud telephony
Teams and Teams Phone, including domestic and international calling.
SharePoint and intranets
Site and hub structure, permissions, information architecture, intranets and SPFx customisations, online and on-premises.
Power Platform
Power Apps, Power Automate, AI Builder and Copilot Studio, with environment management, ALM and Centre of Excellence governance.
Dynamics 365
Sales, Business Central, finance, supply chain, project, service and warehouse management: security roles, integrations and updates.
Data and analytics
Power BI and Microsoft Fabric workspaces, semantic models, data gateways and scheduled refreshes.
Identity and security
Conditional Access, MFA, Privileged Identity Management and break-glass accounts, for a robust security and identity posture.
Governance and compliance
Sensitivity and retention labels, DLP policies, audit and Copilot readiness.
Cloud desktops
Provisioning and management of Windows 365 Cloud PCs and Azure Virtual Desktop.
Azure and DevOps
Azure engineering across SaaS, IaaS and PaaS, infrastructure as code, backup, disaster recovery and Azure DevOps pipelines.
Monitoring and operations
Alerting, KQL dashboards, runbooks and root cause analysis.
Education and adoption
Show and tell sessions, training and mentoring for your support staff and power users, onsite, online or on demand.
Clear priorities, agreed response times, no surprises
We fit around your team. We can take every call from your users, or sit behind your own IT staff as the specialist Tier 2 and Tier 3 escalation point.
| Priority | Example | Response target | Cover |
|---|---|---|---|
| P1 Critical | Tenant-wide outage, security incident, a business-critical app down | Agreed in your service plan | Agreed in your service plan |
| P2 High | A team or key process cannot work | Agreed in your service plan | UK business hours |
| P3 Normal | A single user or non-urgent fault | Agreed in your service plan | UK business hours |
| P4 Request | Changes, new users, advice | Agreed in your service plan | UK business hours |
What every client gets
- A named service lead who knows your environment
- Root cause analysis for every P1 and repeat incident
- Agreed acceptance criteria and regular quality reviews
- Runbooks and support documentation that you own
- A monthly service report: tickets, trends, risks, licence use and recommendations
- A quarterly review to agree priorities for the next three months
Four ways to work with us
We always tailor our services to what’s right for you. Every package is a fixed monthly fee, agreed after a short assessment, so you know what you’ll pay, and you can move up or down as your needs change.
Essentials
For small businesses and growing teams that need dependable Microsoft 365 support.
£14per user per month, billed annually
- Service areas
- Microsoft 365, Teams, SharePoint, identity and security
- Support
- Monday to Friday, 8am to 6pm
- Monitoring
- Security and service health alerts
- Reporting
- Monthly service report
- Improvement time
- Not included
Growth
For medium-sized organisations running business apps and data on Microsoft.
£24per user per month, billed annually
- Service areas
- Everything in Essentials, plus Power Platform, Power BI and Fabric
- Support
- 24/5, with Tier 2/3 escalation
- Monitoring
- Adds app, flow and data refresh monitoring
- Reporting
- Monthly report and quarterly review
- Improvement time
- Agreed in your service plan
Scale
For multi-entity estates, regulators and anyone mid-acquisition.
From £39per user per month, billed annually
- Service areas
- Everything in Growth, plus migration programme management and a Technical Design Authority on call
- Support
- 24/7 desk, 30-minute first response
- Monitoring
- Full monitoring dashboards (Monitor, Insights, Sentinel)
- Reporting
- Monthly report and a monthly roadmap
- Improvement time
- Agreed in your service plan
Partner
For larger organisations that want a long-term Microsoft cloud partner.
Tailoredto your estate
- Service areas
- Everything in Scale, plus Dynamics 365, Azure and DevOps
- Support
- Extended hours
- Monitoring
- Adds KQL dashboards, Sentinel alerting and runbook automation
- Reporting
- Monthly report, quarterly review and a yearly roadmap
- Improvement time
- Agreed in your service plan
Where a package says “agreed in your service plan”, we confirm it with you after the assessment.
What managed well looks like
Anonymised outcomes from recent engagements.
99% less alert noise after stabilising a 37-app Power Platform estate
KQL dashboards and a new support model moved the client from break-fix firefighting to a proactive managed service.
Consolidating 14 Microsoft 365 tenants into one platform
Runbooks cover SharePoint, Power Platform, Power BI, Fabric, identity, mail and voice.
800 SharePoint sites made ready for Copilot
Automated access control, sensitivity labelling and Copilot governance closed the gaps.
Questions we often hear
What is a Microsoft managed service?
We take day-to-day responsibility for running your Microsoft cloud: support, maintenance, monitoring, security, changes and improvements, for a fixed monthly fee. You get a reliable, knowledgeable team without having to hire one.
Do you work with small businesses as well as larger organisations?
Yes. We work with organisations of every size, from micro businesses with fewer than 10 people to enterprises with 250+ staff, and we tailor the service to fit.
Do we have to replace our IT team?
No. Many clients keep their own IT staff for first-line support and use us as the specialist escalation point. Others hand us the whole service. We’ll agree the split with your team before we start.
Can you support apps and flows someone else built?
Yes. During the assessment we review existing Power Apps, flows, Dynamics 365 customisations and SharePoint solutions, document them and fix what’s fragile before we take them on.
How long does onboarding take?
It depends on the size of your estate. We’ll give you a timeline after the assessment.
What happens to our documentation if we leave?
It’s yours. Runbooks, configuration records and support notes are kept in your tenant, so you can hand over to another team at any time.
Can you train our people?
Yes. Education is part of how we work: show and tell sessions, training and mentoring for your support staff and power users, onsite, online or on demand.
Can you help us get ready for Copilot?
Yes. Copilot readiness is part of the service: we check permissions, sensitivity labels and oversharing risks so Copilot only works with content it should.
Find out where your Microsoft cloud stands
Book a free 30-minute call. We’ll talk through your setup, your biggest support headaches and which package fits, with no obligation. From the first call to go-live, we’ll make the move as smooth and enjoyable as possible.
Book a callOr email us at hello@saueglobal.com